Sunday, October 24, 2010

Nokia N8 problems [update]

15 comments


You may want to see first what N8 can do before reading this post


Nokia N8 is not the perfect phone. This post will enumerate the problems (N8 itself or the apps installed) I encountered (or my friends') while using this phone:

1. Opera Mobile 10 suddenly closes when some website, not all.
2. Sometimes, it takes a while before you completely switch current application using the Task Manager.
3. There's no official internet radio application supported by nokia. Alternative that I uses is TuneWiki but its difficult to learn/use.
4. Its difficult for beginners to use ovi's music sync. - a friend
5. The default S^3 browser opens a full screen keyboard entry when entering values on text fields. Its difficult when you want to see page (entering captchas, or responding to comments/wall post) - a friend.
6. Sometimes the rotation of UI when the phone is rotated does not respond quickly.
7. There are numerous report of N8 suddenly restarting or crashing or turning off. If you are experiencing this problem inform your dealer/nokia care center immediately. (incl my first n8 freeze).
8.  Sometimes, when you lock the phone, the screen's back light doesnt turn off. Try restarting to phone to fix the problem.

I'll be adding more to this list.

Do you also happen to experience the same problems? Feel free to share your experiences too, on the comments section below


Thanks caloy for feedbacks #4 and #5.

update: Azlansm mentioned his problem "The phone has the potential to crash and dead for no reason even after hard reset due to motherboard failure". And like i said, its a possible manufacturing problem and is only encountered on few handsets. Rances also experienced this. I remembered i occasionally encounter the same  problem on my n97 before and a firmware update resolves the problem.

update: added feedback #8

15 comments:

Azlansm said...

Problem no. 7 for Nokia N8. The phone has the potential to crash and dead for no reason even after hard reset due to motherboard failure. All contact/pic erased for good. Similar problems by you tube user (type: Nokia N8 problems)

Hihey said...

Its a valid N8 problem but I cant add it on the list because it might be isolated only to a few handset such as yours and the youtube user's. Its possible problem during manufacturing and is not likely be encountered by most n8 owners.

But i can note it. Thanks :)

Rances said...

Being a deeply loyal customer and trying to give them all the benefit of the doubt they still manage to convince me that I’m wasting my time. I had a Nokia n85 for two years. Earlier this year it started giving me trouble with the screen, it would black out while the phone was still on. I heard about the N8 and became extremely excited about it. For about the last three months the only way I could use my old phone was by plugging it into the TV and using that as the monitor, but I was set on waiting for the N8 so I dealt (even though its release date kept getting pushed) finally the time comes its available for pre order! I go to nokia.com to order the phone and a problem occurs and the order is canceled… ok I’ll just order again right… NO I can’t because the order was canceled Nokia won’t let me order it for another month cause no one can tell the system what to do (especially in India) so my account is on some sort of system hold. Apparently the system can do whatever it wants and no one has any control over it! I tell them “I’M TRYING TO GIVE YOU MONEY AND YOUR TELLING ME THE SYSTEM SAYS NO!!!” “Please try again in a month sir”.
Ok so whatever I’ll order it from Amazon to see if it becomes available to me sooner (I need a phone!) Great, Amazon says it’s ready sooner than anticipated!
Get the N8
Ok so I receive the phone and get to hold it in my hands after months of starring at pictures and videos of it, exciting! Follow the proper procedure charge it first then insert the SIM and memory cards and turn it on. Ok its starting up… no, no ok turn it on again, there it goes, great! Oh look there’s an update ok… wait the phone is rebooting… ok let’s try that again, wait no rebooting again. Ok let me just let it sit there for a moment. I grab my laptop to see what others are saying about it. Guess what, my phone isn’t the only one that randomly reboots over and over again, but some of these people are saying that it went off and won’t turn back on, check my phone, sure enough it’s off and won’t turn on. I give it an hour and it turns on. Right away I plug it into the comp and reinstall the software version just in case then I sync it on OVI. The next morning I see the phone rebooting on my night stand, I give the benefit of the doubt “I’m half asleep who knows what I saw” I say. Works fine for the first full work day. Next day around 1pm I’m having lunch and the phone on the table reboots, and then again and again. Time to call India (Nokia customer care) “let’s try restoring factory setting sir” ok I’ll humor them and ask him for his direct number so I can call from a diff phone “just ask for an N8 specialist” ok, so I hang up the phone and begin to enter the code, but the phone freezes and wont react and then turns off, and won’t turn on. I call Nokia and explain again all that has happened, and add that I’ve read others are having similar issues. “Ok sir what we recommend is exchanging it where you purchased it from and hopefully we will come out with an update to fix the problem from happening again in the future”.
ARE YOU SERIOUS!!!!! Day three, phone still won’t turn on…

Hihey said...

Sorry for that, during that time question like this pops out into our mind "of all people why does it have to be me?..." .

Anyway have you contacted amazon about your problem. I believe they have a time frame to return the device for replacement.

I'll update the list to add your problem cause its getting common now

Hihey said...

@Azlansm and Rances

Have you updated the firmware already? Nokia released a device update last week that improves stability of the device. If you have the chance and you haven't tried that yet, go to your n8's device update settings. Hopefully it will improve the condition of your devices. But i suggest you demand for replacement. your handsets could be one of the few manufactured units with problem.

Allan Samm said...

I was about to purchase N8... afther reading these comments I'll go for HTC ;)

upset gurl said...

N8 is suck.My phone hang and they said motherboard failure.i just bought 10 days and must wait 4 weeks to fix it!they should replace me with new set.i'm tired with this phone.hate it so much!!wasting my money!

cr0wer said...

after used f0r 3 weeks... my N8 m0therb0ard failure!!!...
its 0n and restart aut0matic until 4 times and hang...
n0w waiting (frm date i send until n0w at 7days) a new replacement unit...

Angelovski__22 said...

i'em same non stop my phoen n8 tour off

Fuck N8 said...

I hate N8.i just buy onw week but power cant on back.fuck U N8..i want my money back.

Infernuslord said...

Replacing the motherboard will solve the N8 problems. I also had the same rebooting/freezing problems but its water under the bridge now after a new motherboard was installed. Cheers!

Hihey said...

did they (nokia care) replace your whole unit or just the motherboard?

darlyn baptista said...

has there been a single user who has had no trouble with the n8 ?????

Hihey said...

I know one,my cousin. We bought both our units at the same shop on the same date

adas_in21 said...

it's my 4 piece given by nokia care but still same problem of power off and freeze and didn't power on again .....
what should i do....