Monday, August 16, 2010

Globe's SuperUnli 25 , very frustrating to users

Not so unli25

Globe Tattoo brings you the service you’ve all been waiting for – SUPERUNLI25! 
For only P25, get unlimited* calls and texts to Globe/Tattoo/TM for one whole day! 
Buong araw, buong gabi, UNLIMITED! 
Register now! Just text SUPER25 to 8888
*Must maintain P1 balance to use the service Per DTI-NCR Permit No. 3709 Series of 2010 Promo period is from July 17 – August 16 

Ever heard of superunli 25?  It's the latest offering from globe that gives you unlimited call and text to globe/TM/tattoo subscribers. Basically, it's supposed to be a more convenient option from the existing superunli 150 which is unlimited call and text for 1 week.

Unfortunately, this service is giving massive headaches to a large number of subscribers because globe is suspending their number from registering to promos and subscription if globe detected that the subscriber is abusing the service by:

1. Unreasonable number of call.
2. Unreasonable length of call time.
3. Spamming text messages.

We apologize for the inconveniences this may have caused you.
The fair use policy states that call and text offers are applicable for person to person transactions only. They are not intended and should not be used for commercial purposes. Call and text offers must not be abused by the subscribers (i.e. subscribers must not make an unreasonable number of calls or make unreasonably prolonged calls).
Globe reserves the right to suspend promo subscription/s of accounts suspected to be engaged in such activities to prevent network abuse and to fully optimize network capacity and maintain quality of its services.
Network abuse pertains to 1) an unreasonable number of calls originating from a single account and 2) calls made for an unreasonably prolonged length of time. These activities may prevent Globe from fully optimizing network capacity and maintaining the quality of its services.
Globe has decided to reinforce the control measures on network abuse to ensure that our valued subscribers will continue to experience quality services from Globe. Rest assured that we are always looking for ways to serve our subscribers better.

But banning the subscriber's number from joining promos is very frustrating to most users specially those who are using globe for more than 5 years. They will need to buy another sim card in order to avail promos.

I understand that globe just wanted to maintain its QoS (Quality of Service) but they should have given the subscribers a disclaimer or warning that their number might be banned from promos if they use the service excessively. Of course this subscribers are unaware of the circumstances given that globe didn't provide enough information that's why I feel for them.  Globe could have added a feature  that limits the length of call time per call or an interval of 5-10 seconds per text messages.

Good thing I don't normally register to unlimited offerings.

Am I seeing a "people of the philippines versus Globe Telecoms" class action lawsuit here?

What are your thoughts? share them on the comments section below.

update: A lot of people claimed that they have switch to sun or red due to this unfair "fair use policy".

From Get Satisfaction
Via Pinoy Tech Blog


Anonymous said...

maybe that's causing the commotion im hearing here and there,
even my sister's sim got banned

Anonymous said...

laht tlga ng unli subscription tinatanggal ng globe??

Hihey said...

pag na ban ka lang pero pag inde naman, pede ka mag register pa rin

kaya yun, wag masyado sulitin ang unli.. actually, it doesnt make sense nga na tawagin nilang unli25 yan

Anonymous said...

then it shouldn't be called unlimited if they are enforcing the ban.
how long a call or how many messages is considered unreasonable? putting a number to that already means it is very limited.
that is very deceitful of them.

still... buti na lang di rin ako sumasali sa mga promos na yan. :D

Hihey said...

Exactly my point. Napaka misleading ng promo nila. Bakit di na lang nila ginawa sa smart na automatically nadisconnect ang call after 10 or 15 mins yata. That way na me maintain nila yung quality of service at the same time di naman nabubulaga ang users na "hey ban ka na nyahah LOL". para ng ganun eh

Francis said...

It's really confusing. I just got blocked from using their promos and I didn't know how did I abused their services. :(  Am I permanently blocked? 

Alby6750 said...

iT IS frustrating to register in the first place. I have been trying to register for 2 weeks now, all reply I get is "sorry,your SUPERUNLI registration can't be processed at this time due to the numebr of users currently registered to this promo. Please try again later...."""

Tom_judz said...

yes you are

Druik_02 said...

fuk i cant register!!!!